- "Customer" means you and all other persons who purchase the products under your Login, and, as the context requires, includes any person browsing Home Reno Supply Online Shop who is not registered to use Home Reno Supply Shopping.
- "Delivery Point" means an outside area of the Premises, such as the Customer's front door, or any particular outside area specified by the Customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.
- "Fulfillment Fee" means the fee you as the customer must pay to have your order picked, packed and delivered and may also be referred to as "delivery fee".
- "Tax" means Harmonized Sales Tax chargeable.
- "Login" means a Customer's personal email address and password used to access Home Reno Supply Online Shop under that Customer's registration.
- "Premises" means the premises at the address specified by the Customer on their registration application, as amended from time to time.
- "Products" means the products for sale in Home Reno Supply Online Shop
- “Home Reno Supply Online Shop” refers to www.homerenosupply.com
Use of Home Reno Supply Online Shop subject to terms and conditions
Your access to, and use of, Home Reno Supply Online Shopping is subject to the following terms and conditions. By using Home Reno Supply Online Shop you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Orders placed through Home Reno Supply Online Shop constitute legal offers to purchase and are capable of being accepted by Home Reno Supply without any further reference to the Customer.
Discretion to accept registration
Home Reno Supply has the absolute discretion to refuse the registration application of a potential Customer for any reason whatsoever.
Discretion to accept orders
Home Reno Supply has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Home Reno Supply may cancel an order for any reason whatsoever.
Registration and access costs
No costs are payable to register to use Home Reno Supply Online Shop, but Customers are responsible for any costs incurred in using Home Reno Supply Online Shop, including any charges imposed by their Internet service provider.
Suspension or termination
Home Reno Supply Online Shop may, at its absolute discretion, suspend or terminate the ability of any Customer to purchase Products through Home Reno Supply Online Shop for any reason whatsoever.
Customer liable for every order
Customers are liable for every order made under their Login.
An order submitted by a Customer after 12 noon the day before a weekend or public holiday shall not be accepted by Home Reno Supply Online Shop immediately but shall be deemed to have been accepted by Home Reno Supply on the day following the weekend or public holiday (as the case may be).
Security of information
Home Reno Supply Online Shop shall use its reasonable endeavors to prevent any unauthorized entry into Home Reno Supply Online Shop. However, no member of Home Reno Supply will be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorized access.
While Home Reno Supply has endeavored to ensure that the information provided on Home Reno Supply Online Shop is free from error, no member of Home Reno Supply warrants its accuracy, adequacy or completeness, and no member of Home Reno Supply shall be responsible or liable for any error in, or omission from, the information provided on Home Reno Supply Online Shop.
We reserve the right to make changes to the information provided on Home Reno Supply Online Shop at any time and without notice.
The Customer shall pay Flooring for the Products ordered at the price displayed at the time the order is submitted. No adjustments are made if the price of any Product ordered increases or decreases between the time the order is submitted and the time when that Product is delivered.
Prices and specials available on Home Reno Supply Online Shop may not necessarily be the same as the prices and specials available from Home Reno Supply retail premise. Any prices and specials available in Home Reno Supply Online Shop will only apply to Products purchased through Home Reno Supply Online Shop if those prices or specials are specifically displayed on Home Reno Supply Online Shop, and vice versa.
Home Reno Supply Online Shop may vary the prices of the Products at any time without notice.
The prices of Products are displayed in Canadian Dollars (CAD$).
Product prices displayed exclude tax.
Every effort will be made to fulfill orders placed with Home Reno Supply Online Shop, but no member of Home Reno Supply shall be liable to any person if Home Reno Supply is unable to or declines to supply a Product for any reason whatsoever.Home Reno Supply Online Shop reserves the right to limit quantities able to be ordered by, or delivered to, Customers. If a Customer's order is reduced in accordance with this clause, the price payable by the Customer for that order will be adjusted accordingly. Home Reno Supply Online Shop may delay dispatch of orders that exceed reasonable household quantities due to stock availability.
Product substitution / Refund
If Home Reno Supply Online Shop is unable to or declines to supply a Product ordered by a Customer, Home Reno Supply Online Shop may substitute a similar Product of equal or higher value. In this situation the Customer will only be charged for the substituted Product at the price of the Product originally ordered.
If Home Reno Supply Online Shop cannot make a substitution on this basis, Home Reno Supply Online Shop may substitute a similar Product with a lower value. In this situation the Customer will be charged the price of the lower value Product, as at the time of receipt of the initial order.
Home Reno Supply will refund or replace any product that is defective.
If Home Reno Supply Online Shop agrees that a Product was delivered to a Customer in a damaged or spoiled condition, Home Reno Supply Online Shop shall, at the request of the Customer, refund the value of the relevant Product to the Customer (as at the date on which the Product was originally ordered).
Method of Payment
Customers must pay Home Reno Supply Online Shop for the Products purchased by credit card, Email transfer or Cheque (five business day waiting time for Cheque clearance).
Payment by credit card
If a Customer's credit card declined or Cheque returns by its financial institution, delivery of the relevant order will not be made. Home Reno Supply reserves the right to refuse to accept payment from any particular Customer by credit card for any reason whatsoever.
If a Customer is invoiced an incorrect amount for any Product ordered, Home Reno Supply shall be paid by, or refund to, the Customer the necessary adjustment amount to reflect the correct amount which should have been invoiced.
Change to payment policy
Home Reno Supply may change at any time the way in which a Customer pays for Products, and any change will be notified to the Customer prior to the change coming into effect.
Delivery will be targeted at 3-5 working days. You will be notified by email if there are any delays.
Delivery and liability
Deliveries will be made to the Delivery Point. In a case of extra delivery cost If the courier brings the Products inside the Premises, beyond the Delivery Point, at the request of the Customer, or other person accepting delivery of the Products on behalf of the Customer, whether on any particular occasion or pursuant to a standing instruction or request, no member of Home Reno Supply shall be liable for any direct or indirect damage or loss (including in negligence) suffered by the Customer or any third party in doing so. In addition, the Customer indemnifies each member of Home Reno Supply for any direct or indirect damage or loss (including in negligence) that that member incurs in connection with any third party claim arising out of or in connection with any deliveries brought beyond the Delivery Point.
Home Reno Supply shall be entitled to assume that any person accepting delivery of the Products is authorized to do on behalf of the Customer.
Accessibility and safety
Home Reno Supply sub contract to a chosen courier that is trusted and best for the job at hand. Customers shall ensure that their Delivery Point is easily accessible to Home Reno Supply chosen couriers, and that it is safe for those couriers to enter the Customer's premises in order to complete the delivery. If in the courier's opinion the Delivery Point is not easily accessible for example due to dogs being loose, or it is unsafe to deliver the Products, the delivery will not be made, and the Customer will be contacted to make alternative arrangements. Home Reno Supply reserves the right to charge Customers an additional fulfillment fee in respect of any deliveries repeated in accordance with this clause. If alternative arrangements acceptable to Home Reno Supply are not reached, the Customer will be deemed to have cancelled the order and may incur a Cancellation Fee. If the goods perish due to none delivery under this clause Home Reno Supply will not be responsible.
Change of address
The Customer shall notify Home Reno Supply immediately of a change to its delivery address.
Delays to delivery
Notwithstanding any other term, no member of Home Reno Supply shall be liable for failure to deliver on a timely basis, whether the delay has been due to causes beyond the control of Home Reno Supply or otherwise. If Home Reno Supply considers that the delivery of a Customer's order is likely to be substantially delayed, Home Reno Supply may, but shall not be obliged to, contact the Customer to arrange an alternative delivery timeframe. If that timeframe is unacceptable to the Customer, the Customer may cancel the order, without incurring any fee for doing so.
Delivery deemed to have taken place
If no person is present at the Delivery Point at the time of delivery, or the Customer or any other person fails or refuses to take delivery of the Products, the Products will be left at the Delivery Point and be deemed to have been delivered at that point in time.
Incorrectly or undelivered Products
If any Product delivered does not correspond with a Product ordered, the Customer may:
(a) keep the incorrectly-delivered Product, in which case no adjustment will be made to the payment due from the Customer for the order containing the incorrect Product; or
(b) reject the incorrectly-delivered Product, in which case Home Reno Supply will, at the request of the Customer, either replace that Product with the Product that was originally ordered, or refund the value of the Product that was originally ordered (as at the date on which the Product was ordered).
If a Customer chooses to reject an incorrectly-delivered Product in accordance with sub-clause (b), Home Reno Supply reserves the right to collect the incorrectly-delivered Product from the Customer. If the Customer is unable, or refuses, to deliver up the Product when requested, Home Reno Supply reserves the right to charge the Customer for that Product.
If a Customer has been charged for a Product that has not been delivered, if the Product is in stock, Home Reno Supply will, at the request of the Customer, re-deliver that Product at no extra charge to the Customer. Alternatively, the Customer may cancel the order of such Product (or if the Product is out of stock Home Reno Supply may cancel the order for that Product) (in each case without incurring any cancellation fee), and Home Reno Supply will refund the value of the relevant Product (as at the date on which the Product was ordered).
Variation/cancellation of order
The Customer may vary or cancel the order up to the point in time that Home Reno Supply has commenced packing the order by contacting Home Reno Supply.
Property and risk of Products
Property and risk in the Products shall pass to the Customer on delivery to the Delivery Point. No liability will be accepted on behalf of Home Reno Supply for any spoiled or perished goods after delivery.
The Customer shall keep their Login details safe and confidential at all times.
All representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions of merchantability and/or fitness for a particular purpose, tolerance to any conditions or similarity to sample are excluded to the fullest extent permitted by law. The Customer acknowledges that the Customer does not rely on any representation or statement made by or on behalf of any member of Home Reno Supply other than the express provisions of these terms and conditions. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that no member of Home Reno Supply assumes any obligation or liability for any advice given, and that all such Products are accepted by the Customer entirely at the Customer's risk.
LIABILITY AND INDEMNITY
The liability of Home Reno Supply whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a Product or any other breach of Home Reno Supply s' obligations hereunder shall not in any event exceed an amount equivalent to the price of the relevant Product.
No liability for indirect loss
No member of Home Reno Supply shall be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to the Customer's use of, or inability to use, Home Reno Supply Online Shop, or the delivery or failure to deliver any Products.
Notwithstanding any other term, the Customer agrees to indemnify each member of Home Reno Supply against all liabilities, losses, claims and expenses suffered or incurred by that member, and all claims and demands made against any member ofHome Reno Supply, arising directly or indirectly out of the Customer's use of Home Reno Supply Online Shopping, any breach of these terms and conditions, or the delivery or failure to deliver any Products.
All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Home Reno Supply Online Shop and its contents is owned by, and shall at all times remain the exclusive property of, Home Reno Supply, its licensors and the providers of any other products and services accessible through Home Reno Supply Online Shop, and is protected by Canada and international law. Nothing in these terms and conditions shall constitute any license of intellectual property rights to the Customer.
If the performance by Home Reno Supply of its obligations under these terms and conditions is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labor disputes, shortage of labor or lack of skilled labor, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Home Reno Supply shall be excused from such performance to the extent of such prevention.